FastOffice Privacy Policy

FastOffice, Corp (“FastOffice” or “we”, “our” or “us”) value our clients, including you (“you”) and we respect your privacy. We only collect personal information about you with your consent. This privacy policy (the “Policy”) describes the kinds of personal information we collect about you, why we collect it, how we use it, how we protect it, and under what circumstances we share it with third parties. This Policy also describes the decisions you can make about your personal information. You may require us to change, amend or delete the personal information that you have provided to us at any time. By visiting our website where this policy at (the “Website”) or using our web applications and related services (“Products”), you signify your assent to this Privacy Policy. If you do not agree to the terms of this Policy, please do not use the Website or the Products.

If this Policy changes in the future, we will post an updated version on the Website. We recommend that you check this Website periodically in order to review our current Policy. You can tell if this Policy has changed by checking the effective date that appears at the bottom of this Policy.

If you are a user or visitor in the European Economic Area, the EU General Data Protection Regulation (“GDPR”) may apply to the processing of your personal information. The GDPR places obligations on us as a “data controller” and grants you specific rights in respect of the use and handling of your personal information.

Information We Collect

When you sign up for a FastOffice account, contact us or use our Products, you voluntarily give us certain personal information including your login credentials (which include your e-mail address and password) and your name. In addition, when you visit our Website, we collect certain information about your activity on our Website, as described below under the heading “Our Use of Cookies and Log Files”.

When you make a purchase through our Website with your credit card, we collect your credit card information, your credit card billing address, and a mailing address where it is necessary to complete the sales transaction, but will not retain such information longer than necessary to complete the sale. We call this personal information “Sales Information”.

Using Information We Collect

We use the personal information you have agreed to provide to us in order to: give you personalized access to the Products; communicate with you for the purposes you have separately indicated when you signed up to the Website; learn more about you and your product preferences by looking at, among other things, the IP address of your computer and your activity on the Website; and address problems with, and improve, our website design and services. You may update your communication preferences anytime by clicking the supplied email preferences link on our communications.

We will not share, sell or rent your personal information in personally identifiable form with any third party, except if, and to the extent necessary, in our good faith judgment, doing so is required to: complete your purchase; comply with laws or regulations; respond to a valid subpoena, order, or government request; establish or exercise the FastOffice’s legal rights or defend against legal claims; investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person; or as otherwise required by law.

We may remove personal identifiers from your information and maintain and use it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with our business partners, but we will not disclose your personally identifiable information unless we receive your express consent to do so.

We use the Sales Information in order to process and fulfill your order, send you e-mails to confirm your order status and shipment, send you products you order; and allow you to pay for products you order.

If FastOffice is to be sold, merged or amalgamated or substantially all of its assets are to be sold or disposed of, your personal information may be transferred to a potential purchaser if, and to the extent necessary, it is required for the purposes of deciding whether to proceed with the proposed transaction and completing it. If such a sale, merger, acquisition or disposal is completed, the purchaser may use and disclose your personal information only to the extent described in this Policy if the information relates solely to the carrying on of the business or activity or the carrying out of the objects for which the sale, merger or acquisition took place.

We will retain your personal information only for a time and to the extent necessary for the purposes for which it was collected as described in this Policy and for reasonable backup, archival, audit, or other similar purposes.

If we have disclosed your personal information to a third party in accordance with this Policy, we will ensure that it is only retained by that third party for as long as is necessary for that third party to complete the purpose for which we provided it to them.

Your Decisions About Your Personal Information

At any time you can contact us to: stop receiving e-mails from us; review the personal information held by FastOffice in connection with your account; withdraw your consent for our use and disclosure of your information; request a list of third parties to which FastOffice may have provided your personal information; close your account; and amend your personal information, where possible, by logging in and clicking on your user name or by writing to us at 94 Laurentide, Toronto, Ontario, M3A 3E5. You can always unsubscribe from receiving promotional e-mails from us by simply clicking the “unsubscribe” link provided at the bottom of every promotional FastOffice e-mail from us.

If you contact us to do any of the things listed above, we may require you to provide sufficient personal information to allow us to identify you and tell you about the existence, use and disclosure of your personal information and this personal information will only be used for this purpose. If you contact us about your personal information, we will respond to your request within a reasonable time and at no cost to you.

Our Use of Cookies and Log Files

We use browser tracking cookies (or “cookies”), which are small text files that are placed on the hard disk of a computer by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server that issued the cookie to you. We also use browser “log files” which record certain information when you visit a website, including your internet protocol (IP) address. To improve your experience on our Website, we use cookies and logs files to: recognize you when you return to our website; keep track of activity on our Website and remember what items you have clicked on or viewed; study how you navigate through our website and which products you request in site searches so that we can improve the design, content and function of our Website; and customize the message, content and delivery of online banner advertisements and e-mails that reflect how you navigate to and through our Website based on your online behavior. We call this “Browsing Data”. We may hire third-party service providers to assist us in the collection and analysis of this Browsing Data collected through cookies, but none of your personal information is disclosed to these third party service providers.

You have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your internet browser. If you decide to turn off or block cookies, our website might not function correctly.


We aim to provide you with a safe experience. We have in place certain physical, electronic, technological, and organizational safeguards to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying use or modification. Please note, however, that while we try to create a secure and reliable Website and Products for users, the confidentiality of any communication or material transmitted to or from the Website, the Products, or via e-mail cannot be guaranteed.

We limit access to your personal information within FastOffice to individuals on a need-to-know basis.

We may disclose your personal information to third party service providers who are engaged by us to provide services to us or on our behalf, including Amazon Web Services (data cloud storage). Amazon Web Services’ privacy policy can be found here.

Your personal information may be processed and/or stored outside of Canada. In such a case, FastOffice will take all measures reasonably required to ensure that your personal information is afforded the same level of protection as described in this Policy and applicable law. Despite that, and even if FastOffice undertakes measures to protect your personal information, when it is stored and/or processed in other jurisdictions, its disclosure may be allowed or required under other or additional circumstances pursuant to any foreign law in force in these jurisdictions and accordingly governmental authorities and other persons may be entitled to access personal information in situations other than the ones contemplated herein. By providing us with your information, you are allowing your personal information to be transferred outside of Canada.

Links to Other Sites

We provide links on our Website to other, third party sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. Any personal information you provide on linked pages or other sites is provided directly to that third party and subject to that third party’s privacy policy. We strongly encourage you to review these policies at any site you visit. This Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites which are provided solely for your convenience.

Additional Rights of EU Data Subjects

If you are an EU data subject under the GDPR, without limitation, you have the following additional rights in respect of your information:

  • You are entitled to ask us to port your personal information (i.e., to transfer it in a structured, commonly used, and machine-readable format to you), to erase it, or restrict its processing;
  • You have the right to object to some processing of personal information that is based on our legitimate interests, such as profiling that we perform for the purposes of marketing;
  • You may withdraw any consent we have requested and/or that you have provided in respect of the processing or handling of your personal information; and
  • If you have unresolved concerns regarding the use or handling of your personal information you have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

There are limitations on these rights in certain circumstances, including if we can demonstrate that we have a legal requirement to process your personal information, then in some instances we may retain data even if you withdraw consent, or if we require your personal information to comply with legal or contractual obligations, and if without such data we will not be able to manage our contractual relationship with you, or meet any obligations placed on us, then provision of such data is mandatory.

Questions or Comments

If you have any questions or comments or wish to make a complaint about this Policy, please feel free to contact us by clicking Contact, or by delivery in person, by courier or by the mail, to FastOffice at 94 Laurentide, Toronto, Ontario, M3A 3E5, or by e-mailing us at If you contact us about your personal information, we will respond to your request within a reasonable time and at no cost to you.